Help for parents and guardians

Support

Answers for getting started, adding sets, subscriptions, account deletion, troubleshooting, and privacy.

Contact

Email [email protected] for help. Expected response time: within 2 business days after launch.

Getting started

  1. A parent or guardian opens WhichBrick and completes the parent-managed onboarding.
  2. Sign in with Apple or Google when cloud sync is available.
  3. Add the first LEGO set by searching for the set number or name.
  4. Browse Sets, Parts, MOCs, and Favorites with large image-first tiles.

Free tier and subscription

  • The free tier supports 3 unique sets so families can try the app with a real collection.
  • A subscription unlocks unlimited sets and cloud sync for the parent-managed account.
  • To restore purchases, open the app's subscription or account area and tap Restore Purchases.
  • To manage or cancel a subscription, use Apple's subscription settings for the Apple ID that made the purchase.

Account

Sign out

Open Settings in the app, then use the account controls to sign out. Signing out ends the session on that device.

Delete account

Open Settings -> Account -> Delete account. Deletion removes the auth user, cloud collection rows, favorites, and favorite photos associated with the account. Local on-device data may also be removed by the app's deletion flow where implemented, or by deleting the app from the device.

Troubleshooting

Cannot sign in

Check the network connection, then try the same Apple or Google sign-in method again. If a sign-in sheet is canceled, no account change is made.

A set cannot be found

Search by set number when possible. Some very new, retired, regional, or unusual sets may not be available from the catalog source yet.

Photos do not appear after sync

Make sure the device is online and signed in with the same parent account. Large photos can take longer to upload on poor connections.

Offline or poor connection behavior

WhichBrick keeps local browsing usable where possible. Cloud sync, sign-in, photo upload, and set import need a working connection.

Imported set data looks wrong or incomplete

Catalog details come from Rebrickable and the local app database. Try refreshing the set later, and contact support with the set number if the issue persists.

Privacy quick links

  • Read the privacy policy.
  • Delete account in the app from Settings -> Account -> Delete account.
  • WhichBrick has no in-app ads and does not sell personal data.